Frequently Asked Questions

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Account management

We care about your privacy. You can read our Privacy Policy for more information on your personal information. The Privacy Policy is part of our Terms of Service

You can change or reset your password via your Security settings.

  1. Log in >  Dashboard > Change Password.

We hate to see you go, but if you insist, 

  1. Log in >  Dashboard > Delete Profile.

Policy & Safety

Customer Support will never ask you for your password, but they may ask you for your security question’s answer in specific situations (e.g., to verify account ownership).
This is always managed through an official Support request. 

Here is what you need to know about your password and security:

  • Never give out your password
    Now and again we may ask for a few things from you, but keep in mind:
    • We will never ask you by email, messages, or comments to provide us with your password or sign-in credentials
    • We will never ask you to email us your password
    • We will never prompt you to log into a site outside of the marketings.media domain, nor to download and install an application
    • Please never download or run such applications or email attachments, since Marketings Media will never send these

For additional help with policy & safety, please contact Customer Support.

Payments and withdrawals

Buyers pay Marketings Media for orders in advance.
  • Once the order is created and started
    Sellers must fulfill their orders as described in their Gig description and must deliver completed files and/or proof of work using the Deliver Your Order button (located on the Order page).
  • Once work is delivered
    The Buyer has three days to respond and post a review (or 14 days for gigs with shipping). If no response is provided within the response time, the order will be considered completed.
  • After the order is marked as complete
    You have to wait 14 days to withdraw your funds. Note: The waiting period for Top Rated Sellers is seven days.
Each payout method has its own specifications for withdrawing.
Learn more with Payout Methods.

Withdrawals are final and can’t be undone. We won’t be able to refund or change this process once it has begun.

It’s not enough to just say we care about our Marketings Media Sellers—so we did something to prove it.
We revised our agreement with PayPal and from now on you will enjoy a 0% withdrawal fee on your PayPal withdrawals.
Learn more with Payout Methods.

If your withdrawal is marked as unclaimed on your PayPal account, then you must verify the email address you sent the withdrawal to with PayPal. Once a withdrawal is initiated, it will not be reversed as stated in our Terms of Service.

It is the sole responsibility of Sellers to verify their personal tax obligation, report, and pay taxes according to the laws of the state and/or country of residence, as applicable and required by local law and regulations.

Handling orders

Sellers can’t contact new buyers.

To communicate with a buyer, an order needs to be placed which will create a “Conversation” thread and you will be able to communicate with the buyer.
You may also contact the buyer without an order being placed, if the buyer contacts you first.

 

Note: If you previously completed an order for a buyer, you can access My Contacts to contact Buyers.
My Contacts enables you to keep in touch with Marketings Media users you have interacted with in the past. Your contact lists display key interactions between you and your contact (the number of completed orders, the amount spent, when the last order was made, and a link to your Inbox conversation).
Uploading files can sometimes fail for various reasons.
Please check the following before asking for further assistance: 
 
  • Make sure your Flash is up to date on your computer
    Flash normally updates automatically for most modern browsers (Chrome, Firefox) but may still have limitations in older versions of modern browsers (Internet Explorer).

  • Disable pop-up blockers for marketings media or allow uploads/downloads through your Firewall/Anti-Virus protector from marketings.media

  • Make sure your image is a JPEG or PNG

  • Clear your cookies for marketings.media
    Sometimes cookies can hold on to a “session” where your browser thinks it’s still loading an image file. Refreshing your page helps clear the session, but in most cases, clearing your cookies helps.

Yes. There is a partial refund option that is available so you can make the necessary payment adjustments to your existing order. Learn more with Partial refunds.


Note: This feature is still in a beta testing phase and is not yet available to all sellers.

You can accept a tip, however, it’s advised not to ask for one. Do your best as a seller—ultimately it’s up to the buyer whether to leave a tip or not. Learn more with our Communication Webinar.

Managing Services

Packages are a structure for selling services on Marketings Media that allow you to combine your basic Service with built-in revisions and Extras to create an offer that gives Buyers exactly what they want.

Packages make buying and selling on Marketings Media easier in a few ways:
  • Freedom
    Sellers have the freedom to position their services exactly how they want to, at a price they choose.
  • Efficiency
    Buyers can order exactly what they need in just one click.
  • Clarity
    Buyers and Sellers are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back-and-forth communication about what the Service includes.
You can activate the triple Packages mode from the Pricing section on the Create a Service page by clicking the 3 Packages toggle.
Once you’re in Packages mode, you can set the elements (basic Service plus the upgrades and revisions) that you will include in that package.
 
Tip: When deciding what to put in your package, think about the most popular or most-requested Extras from buyers—or the elements that you think are necessary to make your Service work best.
Then, create the Package you think will best meet your buyers’ needs and set the description, pricing, and delivery details.
Learn more about triple packages with Creating Triple Packages.
You can price your packages anywhere starting from $5, up to the maximum price for that package.
 
 
Note: Some Service categories and subcategories may have a higher minimum price.
Learn more with Standardized Service Packages.
Tip: Another way to understand how packages are being priced is to click around your category and see how other Sellers’ packages similar to yours are priced.

Upgrades are predefined factors that can be added to a selected package on checkout.

Extras are unique upgrades that you can’t include in your package, and that you’d like to offer to your Buyers

No, Marketings Media’s standard service fee still applies.

Ratings will not be affected by Packages.

Keep it simple and descriptive—and try to think about what will catch a buyer’s eye.
The name of each package should highlight what is distinctive about that particular package.

The following URLs may be used in your Profile or Service Description:

ammyy.com

blogspot.comflickr.com
mixcloud.comreverbnation.comsoundcloud.com
spotify.comteamviewer.comtumblr.com
vimeo.comwetransfer.comwikipedia.org
youtube.com  

Note: General websites (such as google.com), or websites that provide free tools (such as wordcount.com or colorpicker.com) are allowed.

If you use a URL that is not listed above, your Service may be denied.
Repetitive violations may also cause an account to be restricted.

 
 

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